Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

From Customers Within Pakistani Local Builty is Preferable. We have a good Shipping Network within Pakistan. We Can Help You Find any of the suitable Local Courier that can deliver to your city in the shortest time period. For customers out of Pakistan, we can discuss the reliable and cheaper shipping method. for example Uk, Germany, and any European country we can deliver in the shortest time period. Canada and the USA we deliver through DHL or FedEx. if the Customer have his Own Shipping Procedure. it can be Discussed. Hence we can deliver almost all the Countries.

Do You Ship Internationally?

Yes! We Ship World Wide.

How Long Will It Take To Get My Package?

Package Delivery Depends upon your Location. For example, our package For Uk, Germany, France, and Italy usually takes one week. Parcels for Qatar and Dubai takes 2 t 3 Days via DHL. Parcel For Kenya can take one month because it cannot be sent directly to Kenya. Parcels for the USA and Canada can Take one week to one and a half weeks.

PAYMENT

What Payment Methods Are Accepted?

We accept multiple payment options. By now we do not accept TT / LC. Customers can transfer money directly to our Bank Account. The customer can also send money through his family member in Pakistan. We also accept Western Union, Xpress Money, and other suitable and reliable methods for payment collection.

Is Buying On-Line Safe?

Buying through the Shani Garments Website is 100% safe and you just have to select designs and complete your order without paying. after placing the order one of our reps will contact you for discussing the payment method.

Order & Retunrs

How do I place an Order?

once you visit our site choose your designs by visiting multiple pages or go through your required categories and make an order. for adding a product to the cart you just have to select a color and minimum Qty for the product and then press add to cart button. There is a limit for wholesale buying, for example if you bought a design for 6 to 12 years kids then you have to buy a minimum of 6 suits in one design. in 6 suits you will get one suit for each year. 6,7 8,9 10 to 11 and 12.

How Can I Cancel Or Change My Order?

You can cancel and change your order at any time before shipment. but once your parcel is on the way you cannot cancel or change it. if you do so, you have to bear the cost of postage and return.

Do I need an account to place an order?

Yes! an account is needed to make a purchase. as we are selling wholesale therefore we need proper business information of our clients.

How Do I Track My Order?

The tracking facility is available at Shani Garments by using your order id and email. But If u use DHL or any other famous Courier Service, proper tracking information will be sent to Customers.

How Can I Return a Product?

as we are selling bulk qty, it is very hard to bear the cost of return. however we accept changing for damage items but terms and conditions apply.
We’re Here to Help ! Contact us

Categories

Powered by